FAQs

Simply click the “Book A Session”(https://oakandacorntherapy.janeapp.com/) button located at the top of our website or in the mobile menu. This will direct you to the Jane App scheduling portal, where you'll see options to book either a regular session or a free 15-minute consultation - choose the consultation to get started.

No referral is needed. You can book directly through our website for a free consultation or session.

You can expect a thoughtful response within two business days, whether you've contacted us via our website or email.

A free consultation is a 15-minute phone call designed to help us get acquainted. We'll discuss your needs, explore your main concerns, briefly introduce the therapeutic process, and answer any initial questions you might have - no pressure, just connection.

Sessions are currently available, and you can typically schedule your first appointment within 1–2 weeks of reaching out through our secure scheduling platform, Jane App.(https://oakandacorntherapy.janeapp.com/)

For minors, sessions must be booked by the legal guardian or parent. If parents are separated or divorced, consent from both is required unless legal documentation specifies otherwise.

Oak & Acorn doesn't currently offer crisis or emergency services. If you’re experiencing a crisis, please visit our Crisis Support ()section for resources.

At this time, our therapeutic services are limited to clients residing within Alberta.

Absolutely - we strive to accommodate varying and unpredictable schedules. Feel free to discuss your situation during the consultation.